Privacy Policy

Effective Date: May 9, 2026  |  Last Updated: May 9, 2026

1. Introduction and Who We Are

Welcome to Wings Over ("we," "our," "us," or "the Company"). We are a food service business operating in the United States, committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with our services.

Our website, wingsover-food.rest, serves as our primary digital platform where customers can browse our menu, place food orders, make reservations, and engage with our brand. We understand that your personal information is valuable and that you trust us to handle it responsibly. This Privacy Policy is designed to give you full transparency about our data practices.

This Privacy Policy applies to all personal information collected through:

• Our website located at wingsover-food.rest
• Online food ordering systems integrated into our platform
• Email communications sent to or received from [email protected]
• Any mobile applications associated with our brand
• In-person interactions at our physical location
• Telephone communications
• Social media platforms and accounts associated with Wings Over

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2. Legal Framework and Applicable Laws

As a business operating in the United States, Wings Over complies with all applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act) — which prohibits unfair or deceptive practices in commerce, including misrepresentations about privacy and data security
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA) — for California residents specifically
• The Children's Online Privacy Protection Act (COPPA) — governing the collection of personal information from children under 13
• The CAN-SPAM Act — governing commercial electronic communications
• The Electronic Communications Privacy Act (ECPA)
• Any applicable state privacy laws in the jurisdiction where you reside

For California residents, additional rights and disclosures are provided in Section 10 of this Privacy Policy. We encourage all California residents to review that section carefully.

3. Information We Collect

We collect various categories of information in order to provide you with our food services, improve your experience, and operate our business effectively. The types of information we collect include:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for age verification purposes)
• Username and password (for account holders)
• Profile photograph (if provided voluntarily)

3.2 Financial and Payment Information

When you place an order or make a payment through our platform, we collect:

• Credit card or debit card details (processed securely through third-party payment processors)
• Billing address
• Transaction history and order records
• Payment confirmation numbers

3.3 Order and Food Preference Information

As a food service business, we collect information related to your interactions with our menu and services:

• Order history and purchase records
• Food preferences and dietary restrictions (if voluntarily provided)
• Customization preferences and saved order configurations
• Loyalty program participation and reward points
• Customer reviews and feedback submitted through our platform

3.4 Usage and Technical Data

When you visit our website at wingsover-food.rest, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs (the website you came from before visiting ours)
• Date and time of your visit
• Links clicked and actions taken on our website
• Search queries entered on our platform
• Session duration and navigation patterns

3.5 Device Information

We may collect information about the devices you use to access our website:

• Device identifiers (such as advertising IDs)
• Mobile device model and manufacturer
• Screen resolution and display settings
• Network connection type (Wi-Fi, mobile data)
• Geographic location data (with your consent)

3.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For full details about our use of cookies, please refer to Section 8 of this Privacy Policy.

3.7 Communications Data

When you contact us via email at [email protected] or through other channels, we may retain:

• The content of your messages
• Email address and contact details used
• Records of customer support interactions
• Survey responses and feedback submissions

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social accounts or interact with our social media pages)
• Third-party food delivery platforms or aggregators
• Analytics providers
• Marketing and advertising partners
• Payment processors and fraud prevention services

4. How We Use Your Information

Wings Over uses the personal information we collect for specific, legitimate business purposes. We do not use your data in ways that are incompatible with the purposes described below:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing delivery logistics and providing delivery updates
• Creating and managing your customer account
• Processing payments and issuing refunds when applicable
• Sending order confirmations and receipts
• Responding to customer inquiries and providing support

4.2 Website and Service Improvement

• Analyzing website traffic patterns to improve user experience
• Conducting A/B testing to optimize our platform design
• Identifying and fixing technical issues and bugs
• Developing new features and menu offerings
• Personalizing your experience based on your preferences and order history

4.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent)
• Notifying you about new menu items, seasonal specials, and limited-time promotions
• Administering loyalty programs and reward points
• Displaying targeted advertisements on our website and third-party platforms
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Preventing fraud, identity theft, and other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Resolving disputes and protecting our legal rights

4.5 Business Operations

• Internal record-keeping and accounting purposes
• Business analysis and strategic planning
• Staff training and quality assurance
• Conducting due diligence in connection with potential business transactions

5. How We Share Your Information

Wings Over does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared:

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or legal warrants
• Requests from federal, state, or local law enforcement agencies
• Regulatory investigations by agencies such as the Federal Trade Commission (FTC)
• National security or law enforcement requirements

5.3 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, sale of assets, restructuring, or bankruptcy, your personal information may be transferred as part of that business transaction. We will notify you via email and/or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

5.4 Protection of Rights

We may share your information when we believe disclosure is necessary to:

• Protect the rights, property, or safety of Wings Over, our customers, or others
• Investigate potential violations of our Terms of Service
• Detect, prevent, or address fraud, security, or technical issues

5.5 With Your Consent

We may share your information with additional third parties when you have provided explicit consent for such sharing. You may withdraw this consent at any time by contacting us at [email protected].

6. Data Security Measures

Wings Over takes the security of your personal information seriously. We have implemented a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways. We do not store full credit card numbers on our servers.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, protected by strong passwords and multi-factor authentication.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with all staff members who handle personal data
• Data minimization practices — we only collect what is necessary
• Documented data breach response procedures

6.3 Physical Safeguards

• Secured server facilities with restricted physical access
• Locked filing systems for any physical records containing personal information
• Secure disposal of physical documents containing personal data

7. Data Retention

Wings Over retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The following table outlines our general retention periods:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information. Where anonymization is used, the resulting data may be retained indefinitely for statistical and analytical purposes without identifying any individual.

8. Cookies and Tracking Technologies

Our website at wingsover-food.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences such as language settings, saved cart contents, and login details.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.2 Third-Party Cookies

We may allow third-party service providers, including Google Analytics, Facebook Pixel, and other advertising platforms, to place cookies on your device when you visit our website. These third parties have their own privacy policies governing the use of such cookies.

8.3 Managing Your Cookie Preferences

You have the right to accept or decline non-essential cookies. You can manage your cookie preferences through:

• Our cookie consent banner displayed when you first visit our website
• Your browser settings (most browsers allow you to refuse or delete cookies)
• Opt-out tools provided by third-party advertising networks

Please note that disabling certain cookies may affect the functionality of our website and your ability to complete orders.

9. Your Privacy Rights

Depending on your location and applicable laws, you have a number of rights regarding your personal information. Wings Over is committed to honoring these rights in a timely and transparent manner.

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including details about how it is being used and with whom it has been shared.

9.2 Right to Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it.

9.3 Right to Deletion ("Right to be Forgotten")

You have the right to request the deletion of your personal information. We will honor such requests unless we are required to retain your data for legal, regulatory, or legitimate business purposes (such as tax records or ongoing legal disputes).

9.4 Right to Data Portability

You have the right to request that we provide your personal data in a structured, commonly used, machine-readable format, or to transmit it directly to another service provider where technically feasible.

9.5 Right to Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Contacting us directly at [email protected]
• Updating your account communication preferences

9.6 Right to Restrict Processing

In certain circumstances, you have the right to request that we limit the processing of your personal information while a complaint or concern is being investigated.

9.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not receive inferior service, be charged higher prices, or be denied any goods or services as a result of exercising your rights under this Privacy Policy.

9.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us through one of the following methods:

• Email: [email protected]
• Website: wingsover-food.rest

We will respond to your request within 30 days of receipt. In some cases, we may need to verify your identity before processing your request to protect against unauthorized access to your data.

10. Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which became fully effective January 1, 2023.

10.1 Categories of Personal Information Collected

In the past 12 months, Wings Over has collected the following categories of personal information from California consumers:

• Identifiers (name, email address, IP address, account name)
• Personal information categories listed in California Customer Records statute (Cal. Civ. Code §1798.80(e))
• Internet or other electronic network activity information
• Geolocation data
• Commercial information (order records, purchase history)
• Inferences drawn from personal information to create a consumer profile

10.2 Your CCPA/CPRA Rights

As a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information collected from you (subject to exceptions)
• Correct inaccurate personal information
• Opt-Out of the sale or sharing of personal information
• Limit the use and disclosure of sensitive personal information
• Non-Discrimination for exercising your CCPA/CPRA rights

10.3 "Do Not Sell or Share My Personal Information"

Wings Over does not sell your personal information for money. However, under CCPA/CPRA, sharing personal information for cross-context behavioral advertising may constitute a "sale." If you wish to opt out of the sharing of your personal information for advertising purposes, please contact us at [email protected].

10.4 Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits California residents to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

11. Children's Privacy

Wings Over's website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to help enforce this Privacy Policy by instructing their children to never provide personal information through any website without parental permission.

12. International Data Transfers

Wings Over is a United States-based business, and our primary data processing activities take place within the United States. However, some of our third-party service providers may operate in, or transfer data to, other countries.

If your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information, including:

• Contractual data protection clauses with international service providers
• Selecting service providers that comply with applicable international data protection standards
• Verifying that receiving countries offer adequate levels of data protection

By using our services from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

13. Third-Party Websites and Links

Our website at wingsover-food.rest may contain links to third-party websites, including social media platforms, delivery service partners, and other external resources. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform. Wings Over has no control over and assumes no responsibility for the content, privacy policies, or practices of third-party sites or services.

14. How to File a Complaint

If you believe that Wings Over has violated your privacy rights or this Privacy Policy, we encourage you to first contact us directly so that we can attempt to resolve the issue:

We will investigate your complaint and respond within 30 days of receipt. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.

14.1 Filing a Complaint with U.S. Regulatory Authorities

If you are a U.S. resident and believe your privacy rights have been violated, you may file a complaint with:

• Federal Trade Commission (FTC)
  Website: www.ftc.gov
  FTC Consumer Response Center: 600 Pennsylvania Avenue NW, Washington, D.C. 20580
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Attorney General (for California residents)
  Website: oag.ca.gov
  California Department of Justice, Office of the Attorney General
  P.O. Box 944255, Sacramento, CA 94244-2550

15. Changes to This Privacy Policy

Wings Over reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website at wingsover-food.rest
• Send an email notification to registered account holders (where required by law)

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

Our team will respond to all privacy-related inquiries within 30 business days. For urgent matters related to data breaches or unauthorized access to your account, please mark your email as "URGENT — Privacy Matter" to ensure prompt attention.

Thank you for trusting Wings Over with your personal information. We are dedicated to protecting your privacy and providing you with a safe, enjoyable food service experience.

This Privacy Policy was last updated on May 9, 2026, and is effective as of the same date. All previous versions of this Privacy Policy are superseded by this document.